FREQUENTLY ASKED QUESTIONS
We aim to provide clarity and insight into all things related to our cleaning services. We understand that your time is valuable, and finding quick answers is essential. Our FAQ page is designed to be your go-to resource, addressing common queries and shedding light on various aspects of our cleaning process. Whether you're curious about our services, and pricing, or have unique cleaning needs, this page serves as a comprehensive guide to assist you. Navigate with ease, and if your question isn't answered, feel free to reach out to our dedicated team.
Cancellation Policy
Your clean is very important to us. We understand that sometimes unexpected delays can occur. If you need to cancel your booking, we respectfully request at least 48 hours notice. Any cancellation made less than 48 hours will result in a cancellation fee .The amount of the fee will be equal to your initial deposit.​
All bookings are priced and planned to a strict time schedule. It is important for our staff to have access to the location at the time of the booking.
Payments
Our preferred payment method is direct bank transfer.
Our information will be in the deposit email and invoice.
Terms & Conditions
In the circumstance that our staff cannot enter the location of the clean, staff will contact you and wait 15 minutes after the arrival time. If no contact is made within 15 minutes, the clean will be cancelled and you will be charged a cancellation fee.
All invoices must be paid within 7 days. Failure to do so will result in a cancellation of your clean until payment is received. If you are unable to make payment by the due date, please reach out to our team to discuss.